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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brian Burke

Brian Burke

October 1, 2026

5  out of  5
rating by Brian Burke
"Been doing business with them for about 6 years and finally met them yesterday. Fabulous group of people if you're busy and you want to get something done you can call him on the phone and they will get it done when we were trying to set up for the home I got calls from everybody in the family to make sure that everything was taken care of and that I was taken care of ."
We responded:
"Brian,
We enjoyed our time in the office with you as well.
It was great getting to meet you I hope we were of help in this process.
Shawn"
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Juli Smith

October 1, 2026

5  out of  5
rating by Juli Smith
"I have worked with Janice since I was a teenager and she has been nothing but the best! Always going above and beyond to help!!"
We responded:
"Juli-
Thanks for your kind words about Janice and our office. It is a pleasure to serve you.
Shawn"
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Barb Grawe

October 1, 2026

5  out of  5
rating by Barb Grawe
"Competitive pricing, great service and Janice is Wonderful! Seriously, she answers the phone and is always available for questions. Glad switched to State Farm!"
Profile photo of Zac Smith

Zac Smith

October 1, 2026

5  out of  5
rating by Zac Smith
"My family and I have been with State Farm for longer than I’ve been alive, and there’s a reason we’ve stayed with them for so many years. They consistently provide exceptional, friendly, and genuinely caring service, and I’m proud to continue using State Farm for all of my insurance needs.

I most often work directly with Janice, and she is always incredibly personable, helpful, and genuine in every conversation. Everyone at Shawn Mason State Farm has been an absolute pleasure to work with, and I truly appreciate the level of service they provide.

I look forward to many more years with such a great team!"
We responded:
"Zac,
Wow, I think you should write Hallmark cards. We are thankful for insureds like you and your family.
Janice and all in this office get a recharge from positive comments because life and worklife is not always easy.
I hope in our insurance relationship that this office can continue to make the stresses of life like insurance be easy and understandable through our advisory role.
Once again,
Thanks
Shawn"
Profile photo of Danny Robertson

Danny Robertson

September 17, 2026

5  out of  5
rating by Danny Robertson
"I have had Shawn Mason and State Farm for my insurance needs for several years now. He and his staff are always great with helping get claims done from a broken window to full on damage from a deer or hit and run and just answering questions. Auto, home, and personal. I wouldn't have anybody else do my insurance! Thank you Shawn for a job and service well done!"
We responded:
"Thank you for the kind review. We invite relationships with our insureds in whatever way they find convenient for their needs and schedules.
Thanks for your business.
Shawn"
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Yvette Burns

September 10, 2026

5  out of  5
rating by Yvette Burns
"Great Team"
We responded:
"Thank you very much. We all really enjoyed helping you save money!"
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Toronto

September 3, 2026

5  out of  5
rating by Toronto
"Quick and Easy! Everything was self explanatory. Highly recommend.Outstanding front office hard workers. Love to see it!"
We responded:
"Toronto, Thank you very much! A pleasure getting to know you!"
Profile photo of Chrissy Jacobson

Chrissy Jacobson

September 2, 2026

5  out of  5
rating by Chrissy Jacobson
"Is very easy to work with and dedicated to making sure you have the proper coverage."
We responded:
"Thanks. It is common that people don't know what insurance coverages they specifically have. I'm always very proud of the job Michelle does with our insureds.
No matter it is Renters, homeowners, auto or life this office wants to get a specific custom package correct for you."
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Jason Johnson

September 1, 2026

5  out of  5
rating by Jason Johnson
"Janice here is the best."
We responded:
"YEP!
Blessed.
Best in Western Illinois."
Profile photo of Doug Horton

Doug Horton

August 26, 2026

5  out of  5
rating by Doug Horton
"I couldn’t be happier with my experience with Shawn Mason and his State Farm office. Shawn has taken care of all of my insurance needs, including my homeowners insurance and coverage for my Dodge Charger, Jeep, F-150, Harley-Davidson, and Nissan Altima.
Shawn is a great guy—friendly, knowledgeable, easy to work with, and someone who genuinely makes you feel like you’re being taken care of rather than just being another customer.
I also want to give a special shout-out to Michelle and Janice. They did an outstanding job getting everything organized and making all the pieces come together. With that many vehicles and policies, there was a lot to coordinate, and they made the entire process smooth and easy.
I really appreciate Shawn, Michelle, Janice, and the whole team. Great people, great service, and an office I feel confident trusting with my home and vehicles. Definitely five stars and highly recommended!"
We responded:
"Doug-
Thank you very much for your review. We appreciate the feedback!"
Profile photo of Theresa Coe

Theresa Coe

August 12, 2026

5  out of  5
rating by Theresa Coe
"Friendly, knowledgeable, reasonable rates.highly recommend for great prices great coverage."
We responded:
"Thank you very much! This office and our team CAN control the friendly and knowledgeable portion of our interactions with the public. We always try to give advice and discuss needs on the 3rd part."
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Tonya Antoine

August 1, 2026

5  out of  5
rating by Tonya Antoine
"State Farm has been good to me and I know I can always count on them. Shawn Masons office is wonderful. I absolutely love the ladies in the office. Janice helped me get the right car and homeowners policies together. I’m so thankful for this team."
We responded:
"Tonya-
Thank you very much for your kind comments as we try to have a value to all of our Auto, Life and Fire clients. "
Profile photo of Zach Crowl

Zach Crowl

August 1, 2026

5  out of  5
rating by Zach Crowl
"Mr. Mason’s agency provides top notch service. Janice is AMAZING! State Farm wanted to assign us to a different agent and we chose to stay with Shawn’s office because of Janice. She has been a part of our journey for decades and we can trust what she says. She listens to the client, she is compassionate and she cares. You are so much more than just a claim to her. She’s an amazing representative for Mr. Mason and State Farm."
We responded:
"Well said Zach!
Thank you for taking your time."
Profile photo of Tracey Ralston

Tracey Ralston

August 1, 2026

5  out of  5
rating by Tracey Ralston
"Shawn, Janice and team are like family! Whenever you have questions or concerns, they are always willing to review and advise on several options that would best fit you and your family. It is comforting to know this team is on your side with something as important as insuring your property and assets."
We responded:
"Thank you, Tracey, we know that often the client is thinking of just price and budget and we appreciate that you consider service, relationship and coverages.
Thanks"
Profile photo of Judy Bramlett

Judy Bramlett

July 25, 2026

5  out of  5
rating by Judy Bramlett
"I would like to give a special thanks to Janis for helping me save so much money on 2 policies! Highly recommend Janis and everyone at State Farm. Thank you again, Janis."
We responded:
"Thanks!
Janice is great at finding the discounts people deserve. State Farm recently has had very reasonable Auto and Renters Insurance."
Profile photo of Michelle Swise

Michelle Swise

July 10, 2026

5  out of  5
rating by Michelle Swise
"Amazing customer service at the local office here. The ladies in the office are amazing at helping with any questions or concerns and they are quick at getting back with you through phone email or text message. We couldn’t ask for a better local office in the area for our insurance. Thank you guys for being there for us."
We responded:
"Michelle THANK YOU VERY MUCH for your kind review. This office does help our customers navigate the complexities of insurance;
we are kind of weird about liking those conversations. You have always been a pleasure to deal with as well. Thanks!"
Profile photo of Lindsay Peachey

Lindsay Peachey

July 9, 2026

5  out of  5
rating by Lindsay Peachey
"My husband and I with our grandchildren were trying to take a picture outside of a local restaurant near Shawns office. He came out of the office on a very warm day and offered to take our picture . He was so kind and genuine .
It was a great interaction for our grandchildren to witness.

We don’t even have an insurance policy with State Farm !"
We responded:
"Nice of you to post a public review!
My wife spotted your cute grandkids and told me to go help with the photo. As an obedient husband I obliged.
It is always helpful when you are trying to get a memorable group photo.
BTW- my late 60's brother Kirk played basketball at OLIVET with a Peachey."
Profile photo of Lloyd Calhoun

Lloyd Calhoun

July 7, 2026

5  out of  5
rating by Lloyd Calhoun
"Thank you Janice for hooking me up with insurance on my new truck it's been great working with you for all the years have a great day!"
We responded:
"Lloyd, we know that we are not the closest insurance agency to your hometown, and we appreciate your friendship and loyalty."
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joe Eiker

July 6, 2026

5  out of  5
rating by joe Eiker
"Met with us after hours to get everything covered, great communication!"
We responded:
"Thanks!
As is the case with anybody in these situations we are happy to accommodate. A special pat on the back to our team member Janice."
Profile photo of Kenzie Brown

Kenzie Brown

June 26, 2026

5  out of  5
rating by Kenzie Brown
"I honestly look forward to paying my Car Insurance every month. The representatives are very nice and it’s nice chatting with Janice:)"
We responded:
"Kenzie, Thanks for taking the time to give us a review. I appreciate the nice comments about Janice she is very popular with our clients."
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duane miller

June 15, 2026

5  out of  5
rating by duane miller
"Always extremely helpful and friendly"
We responded:
"Thanks Duane. This is a client that is always positive and happy."
Profile photo of Jennifer Dawson

Jennifer Dawson

June 2, 2026

5  out of  5
rating by Jennifer Dawson
"Been with them for about 10 years love everyone in the office always helpful understanding and very nice"
We responded:
"Jennifer, thank you very much for taking your time to share with everyone how reasonable our rates are at this time. We do enjoy taking time to discuss needs. The insured makes the decisions."
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Bob bobberson

June 1, 2026

5  out of  5
rating by Bob bobberson
"My family has been insured by Sawn Mason for man years. The whole staff has been friendly, funny, and considerate for decades. I pay them automatically every month, but they still recognize me after years when i do stop in. They activly try to help with the claims I've had, and they do their job well. If all that kindness is just customer service, they've fooled me. One of the best businesses in town."
We responded:
"Thanks Bob!"
Profile photo of Kavan J

Kavan J

May 29, 2026

5  out of  5
rating by Kavan J
"Very friendly and easy to work with!"
We responded:
"We can easily say the same compliment to you. You give your generation a Good name!
Thank you for your business
"
Profile photo of Tim Beetler

Tim Beetler

May 19, 2026

5  out of  5
rating by Tim Beetler
"Shawn and his team are great to work with. I like that I can call his office with questions or concerns. They are always happy to help!"
We responded:
"Its the "Timmy" Beetler our family remembers from youth swimming longtime ago. The great thing is building relationships.
Thanks for taking the time to write a review.
I know State Farm appreciates your kind words as well.
"